Digital technologies have significantly changed the methods of business management, as structural units of business have become a part of united info systems. In this case, obligatory automation is an additional impulse for business process management.

Digital transformation can provide new opportunities and competitive advantages for business. However, it requires changing the methods of managing business processes, which integrate human, and information resources. Special information technologies can maintain processes of creation of management system. One should choose different means of managing these processes taking their specifics into account.

Automation of business processes is a high-priority issue for any company. As a rule, many companies start with deployment of CRM systems. Then, in process of growth CRM is supplemented with an ERP system, and upon reaching the highest position in the market, companies choose BPM software.

Internal business process management

It is natural for companies to have a large number …